Saturday, July 5, 2008

PSA

i am going to vent now. I've been back in retail for a couple of months, I would just like to make a broad Public Service Announcement or two or two dozen, for all the random people who encounter this blog. Believe me, i have at least 10 stories for every statement i'm about to make. Many times per-day, I feel like asking an individual if they have ever gone shopping before, I'm telling you, when Don Cherry said 'common sense really isn't very common', he was spewing the most truthful words i've ever heard the man say. Anyways, here goes:
- if there are pens and tags in an area that carries bulk items, that's an indication that you need to bring the bin numbers with you to the till. not bringing these will result in you waiting while your cashier tracks down someone who can find them for you. this takes time.
- if you are in a hurry, taking a couple of seconds to ensure you have an item that has a barcode on it is a wise choice, otherwise, you will wait at the till while i get a sku from someone out on the floor. this takes time. this is not my fault, please don't yell at me.
- there is never, ever, ever an excuse for yelling at a cashier, or person on the floor. doing so, even if the individual is wrong, does not solve a single problem. i promise this to be true.
- cashiers do not set the prices. freaking out that an item is too expensive to a cashier solves nothing, absolutely nothing. if it's a chain store, go home and email the company. or at least state your case without yelling and swearing. please.
- let me just reiterate, there is no excuse for yelling at an employee. ever. why people think this solves anything is beyond me.
- if you are still shopping 10 minutes after a store is closed, you do not get to complain that there are not enough tills open. just be happy you weren't kicked out at close.
- this applies to albertans, alberta retail has an incredibly high turnover, and is very understaffed, this is not the fault of the people who do happen to work in retail. please do not swear at me because it took ten minutes for your stuff to get fork-lifted down, or that you had to wait in a line to pay for it. i showed up for work, it's not my fault that other people didn't. this is alberta people, alberta. we are so desperate for employees that we are flying people into fort mcmurray from everywhere we possibly can, obviously jobs making barely a third or less of what those jobs make are understaffed.
- when you swear at people, you look more foolish than they do.
- making innappropriate sexual references to a cashier at a hardware store is beyond unnecessary. we wear freaking vests that are massive for goodness sakes, we are not there to put up with your lack of self control, lets try to realize this, shall we?
- it is not my job to walk you to every item in a store, i am a cashier, this means i work at a till. do you ask your Safeway cashier to take you to the milk when there are a half dozen people in line behind you?
- if i ask you twice, but you ignored me, then you get mad at me for not bagging your stuff/taking your airmiles or what have you, please get over yourself.
- when the debit machines are down, no amount of yelling or swearing will bring them back. i promise. and if you think its an inconveniece for you, imagine how much i simply love telling people whose immediate response is to erupt unnecessarially at me.
- if you yell at me and i laugh at you, get over yourself. be glad i have a sense of humour and don't yell back. jobs like this are a dime a dozen in alberta, and i'm not going to be your personal venting outlet when i can walk next door and get the exact same job on the spot. thanks.
- if you complain that there are no carts in the store, and then complain that there are not enough cashiers because one of us is outside gathering the carts, then proceed to leave you cart in the middle of the parking lot, you are a fool.
- if you can't be bothered to extend the courtesy of passing your money/bank card etc to me, neither can i. so if you drop your money on my desk, i'll do the same with your change.
- acting like you are better than people gets you nowhere. you actually don't deserve more than the next guy, or a better deal than the next guy. get over yourself.
- yes i am a girl. yes i am capable of doing everything i do. yes i do know the difference between a 2x4 and a 2x6, spruce and pressure treated. and even tho i might be a farm kid, if i can lift it, and you are a healthy looking male, probably you should be able to too. standing there while i load your cart with twenty bags of concrete is ridiculous. and everybody but you knows it.
- its actually not my fault if your credit card is not approved. its either their's or yours, i'm a third party with no control. yelling at me solves nothing, if you are kind, i'll help you phone them to figure it out, if you yell and swear at me, you can kindly leave.
- if someone tells you you are out of line, you probably are. get over yourself.
- in closing, please realize that yelling, swearing, being rude in general, and making lewd remarks will not benefit you in life. being kind, correcting without attitude, and realizing that we are all human and all make mistakes will infact benefit you, and i will go out of my way to help you whenever i can.

man, i do love alberta. but seriously, people have serious egos in this city. and i swear, the next guy who yells at me just might get to see some of the irish and scottish that are in me. i'm kind to a fault most of the time, but seriously people, i am not okay with you standing there and yelling at me. if i was YOUR daughter, how would you like it if someone stood there and did the same to her? wow. so unnecessary i'm telling you.
i can't wait for camp.

2 comments:

Johanna said...

I love your post....so close to my heart after 2 years at Zellers. At least I only dealt with cranky old women; you get to work with creepy old(er?) men.

Unknown said...

Yes! Yes! Yes!
And I would just like to add:

If we tell you that the manager will be in on Monday and there is nothing we can do do not yell and swear at us because our manager still will not be in until Monday and we still can not do anything for you. In fact, we will leave a note for our manager who will probably be mad at you for being rude to us and you still won't get what you want. So if you're smart you'll just take the number we give you, quietly leave, and call on Monday.